Account & billing
Include the email address used for your cBot Factory account and a short description of the issue. Never include your PayPal password or full payment details.
Use the secure form below for account, billing, technical, privacy, or licensing questions. We’ll reply to the email address you provide.
Provide enough detail for us to understand the request, but keep passwords, payment credentials, API secrets, and trading-account login details out of your message.
Include the email address used for your cBot Factory account and a short description of the issue. Never include your PayPal password or full payment details.
Describe the page, cTrader version, intended configuration, and the exact message you saw. Screenshots are useful when they contain no credentials.
Choose “Privacy request” for access, correction, deletion, objection, or other data-rights requests. We may verify account ownership before acting.
Explain the intended use, number of users, and whether the cBot will be used personally, for clients, or within a business.
cBot Factory will never ask for your account password, PayPal password, one-time code, broker password, cTrader credentials, or API secret through this form. If a message requests these items, do not provide them.